We are working to make the Museum more accessible. If you have visited the Museum recently, please let us know about your experience. The Museum’s Accessibility Plan and information on how to provide feedback can be found on this web page. →

Accessible Parking

  • Paid accessible parking is available for those with a permit.

Support person

  • Admission is free for a support person accompanying persons with disabilities.

Service dogs

  • Service dogs are welcome.

Magnifying Glasses

  • Ask at the front desk or in the Scotiabank Family History Centre to borrow a magnifying glass to assist with reading small type.


  • Accessible washrooms are located on both floors of the Museum.
  • A universal washroom is located on the second floor of the Museum.

Change Tables and Nursing

  • Diaper-changing tables are available in all Museum public washrooms.
  • Nursing is welcome at all locations in the Museum. Please speak with a Visitor Services representative if you would like a private room to nurse in.

Wheelchairs and mobility

  • All of our public spaces are fully accessible for visitors in wheelchairs.
  • All public spaces are fully accessible for visitors using mobility devices or strollers.
  • A wheelchair is available upon request, free of charge, on a first-come, first-serve basis.
  • Spaces are reserved for persons in wheelchairs in the Andrea and Charles Bronfman Theatre.

Floor Plans

For larger text version print on 11 x 17 page size.


  • Exhibitions include both video and audio content. Videos are subtitled.


  • Seating and rest areas are available throughout the Museum.

Private tours and Appointments

  • Visitors with special needs can book private Museum tours at no additional cost.
  • Visitors with special needs can book private appointments with the Scotiabank Family History Centre.

Public Programs

Other Accommodations

  • A social narrative is a resource that people can use to better understand their visit to the Museum before arriving. It uses pictures and short sentences to describe a typical visit to the Canadian Museum of Immigration at Pier 21. If you would like to use this resource at the Museum, we have laminated copies you can borrow. You can ask for this, and our sensory backpacks, at our Ticket Counter.
  • Social narrative


Rick Hanson Foundation Accessibility Certification